TERMS & POLICIES

 

Flying Fairy Company owns and operates this site (Hereafter "FLYING FAIRY"). These terms and conditions include general terms and conditions for the use of this site and terms and conditions relating to the services provided by Flying Fairy on the site and in our studios.

 

These Terms and Conditions are incorporated into the Registration Form, Release and Waiver of Liability Form. Any Membership is subject to these Terms and Conditions as amended from time to time.

 

Flying Fairy reserves the right to vary and revoke these Terms and Conditions from time to time which it may consider necessary or desirable for the regulation of the internal affairs of the Studios and/or the conduct of Members. Any such changes will be published on the website and binding on Members.

 

Please read these terms and conditions carefully. Your use of the site and the purchase of any products or services on this site or in a studio will be subject to these terms and conditions. Furthermore, by using our Site and services you now hereby agree to our terms and conditions.

 

 

TERMS & CONDITIONS

1. Class size is limited, and Flying Fairy operates a "first come, first served" booking policy.

2. All classes must be prepaid online, and all clients agree to our 6hrs notice policy when cancelling and/or rescheduling. So you will be charged for it if you're booked into a class but miss it or cancel with less than 6 hours' notice.

3. Out of consideration for the trainer and other members, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 15 minutes late for a class, you may not be allowed to join the class and you will be charged for it.

4. Bookings are made through an online booking system. You may reserve a class on our website or the online booking system.

5. Classes require 3 or more people in order to take place. If there is any cancellation, we will notify you by email at least 3 hours before the class time, and that class will not be charged. Students may contact us to extend the package expires if the same class has been cancelled 2 weeks in a row. 

 

 

HEALTH

Members with low/high blood pressure and/or cardiac irregularities should not attend class until they have written permission from their doctor. If there is any doubt, the Member should consult his/her doctor. Members must notify the studio of any circumstances affecting their health, which may be exacerbated through continued use of the studio.

 

 

IMPORTANT LIABILITY STATEMENT

The information on this site and the services supplied via or in connection with this site or at Flying Fairy Company do not constitute medical advice. It is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services suit you. We are not responsible for doing so. Before commencing any exercise regime, you should consult your doctor.

 

In consideration of Flying Fairy Company accepting a person as a Member, the Member agrees that:

Neither Flying Fairy Company nor its partners, instructors and employees are responsible for any injuries suffered by the member caused whole or in part by the Member's failure to faithfully follow the instructor's instructions or by any physical impairment of yours not fully disclosed to the studio in writing.

 

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to ensure that all information on this website (and provided by us to you as part of any Services or Products) is correct. However, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take, loss or injury you may suffer (direct or indirect, including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website or provided through any Service supplied by us to you.

 

Neither Flying Fairy Company, nor its partners, instructors and employees are responsible for losing or damaging a Member's personal belongings.

 

Flying Fairy Company reserves the right to change the class schedule, including cancellation of individual classes and change of instructor without notice.

 

You, your legal representatives and your heirs release waive, discharge and covenant not to sue Flying Fairy Company, its partners, instructors and employees for any injury or death caused by their negligence or other acts.

 

 

PERSONAL BELONGINGS, DRESS & SAFETY

1. For security reasons, Members are advised to place all their valuables safely.

2. Flying Fairy studio is a shoe-free zone. All outdoor footwear has to be placed on the shoe rack at the entrance.

3. For safety reasons and because all Members are barefoot – No crockery, glass or anything breakable is permitted in any part of the Studios.

4. No food is to be consumed within the studio area.

5. Members should not walk around the Studios barefoot if they have verrucas or similar foot complaints.

6. Members are required to clean their yoga mats after using them in the studio.

7. Members are asked to make their way to the nearest available exit in the event of a fire.

PASSES, PACKAGES & GIFT CARDS

1. Trial Passes are only valid for first-time visitors and not applicable for past or existing Flying Fairy students. In case of breaking the rules, your purchase will not be refunded, and the trail pass will also be considered invalid and void.

​2. Studio Passes and 7-Day Trial Pass are valid from the first booking date and will be expired on the valid date if no booking is made.

​3. Single Sessions, First Time On The Air and First Time On The Mat trial passes are valid from the billing date.

​4. All passes and packages are non-refundable, non-transferable and cannot be shared (Except for the Sharing Passes).​​​

​5. Online registration is indispensable. Please reserve your class/studio rental online.

​6. We also provide Private Lessons. For more details, please visit the private session page. 

7. Any class pass can be extended once during the validity period due to medical reasons (Doctor's certificate required). The extension date must not exceed one month after the due date of the class pass.

 

CLASS CANCELLATIONS

In the event you have to cancel a class booking, our cancellation policy is as follows: 

 

  1. Classes require 3 or more people in order to take place. If there is any cancellation, we will notify you by email at least 3 hours before the class time, and that class will not be charged.

  2. Students must cancel/reschedule for group classes at least 6 hours before the class starts. (for cancellation without being charged) 

  3. For private classes, students must cancel/reschedule at least 1 day before the class starts. (for cancellation without being charged)

  4. For Workshops, students must cancel/reschedule at least 7 days in advance. (for cancellation without being charged)

  5. Self-cancel / reschedule online by logging into your account is required. 

  6. All group classes that are not cancelled/rescheduled at least 6 hours beforehand will be charged for the session in full for the class. 

  7. All private classes that are not cancelled/rescheduled at least 1 day beforehand will be charged for the session in full for the class.

  8. All workshops that are not cancelled/rescheduled at least 7 days beforehand will be charged for the session in full for the class.

  9. A single session that missed the cancellation time can only be rescheduled once due to medical reasons. The extension date shall not exceed 2 weeks after the original class date. (Doctor's note required) 

  10. Any class passes can be extended once during the validity period due to medical reasons. The extension date must not exceed one month after the due date of the class pass. (Doctor's note required) 

  11. Flying Fairy has the right to cancel any classes at any time. 

  12. Trial Pass is only valid for first-time visitors and not applicable for past or existing students. In case of breaking the rules, your purchase will not be refunded, and the trail pass will also be considered invalid and void.

  13. Clients might not allow attending the class if arriving late for more than 15 mins, and fees will be charged in full for the class.

  14. All classes are cancelled automatically if the black rainstorm/typhoon T8 warning or above is hoisted. We will notify you by email about the cancellation, and you will have to reschedule the class online by yourself.

  15. Students may contact us to extend the pass expires if the same class has been cancelled by us 2 weeks in a row. 

 

 

STUDIO HIRE

 

1. Booking Procedure: 

1.1 All reservations must be made through our website or the online booking system.

1.2 Advance payment is required to secure all studio bookings at The Place. We reserve the right to cancel any booking where payment is not received before the event.

1.3 An invoice is raised as soon as a booking is made on our booking system. If cancellation is made within 24 hours or less of the booking time, then the total amount on the invoice will be liable. If the booking is cancelled before the required 24 hours notice, a cancellation fee will not apply. 

1.4 Our online booking system sends out an automatic confirmation once a booking is paid for; this outlines the dates, times and location of each booking. You are responsible for ensuring you have received this message and that the information is correct. If you do not receive this message, please contact us immediately. The same rules and procedures apply for booking cancellations. 

1.5 Studio times and locations may be changed or cancelled in exceptional circumstances by Flying Fairy due to changes in the internal programme. You will be given notice of cancellation in writing as far in advance of the booking date and time as is reasonably practicable.

1.6 Studio is limited to aerial, fitness and yoga-related activities. You may be asked to leave if you are using the studio improperly, and the total amount of the studio rental will be liable.

2. Footwear, Food & Drinks in the Studio:

 

2.1 Flying Fairy studio is a shoe-free zone. All outdoor footwear should be placed on the shoe rack at the entrance.

2.2 No food or drink may be taken into the studio except bottled water.

3. Damage to the Studio:

3.1 You will be liable for any damage caused to the studio. It includes (without any limitation) damage to the studio's floors, walls, equipment or audio-visual system. You are responsible for informing us in advance if you notice anything unusual in the condition of the studio.

4. Booking Times:

4.1 You must keep to your allotted time slots and ensure that warm-up and cool-down are allowed within the booking time.

4.2 If you persistently fail to keep to your allotted time, we reserve the right to invoice for any extra time in the studio according to your stay.

5. Use of Equipment: 

5.1 Equipment may be moved according to your purpose of use of the studio. Please keep the place tidy and return the equipment where it belongs after using it.

5.2 The studio is equipped with a Bluetooth speaker, details of which can be found in the confirmation letter we sent by email after your purchase.

6. Photos & Videos:

6.1 Any hire involving photography and video footage for commercial use must be agreed upon at the time of booking as different rates apply. Please contact us at info@flyingfairyaerial.com for more information.

6.2 If the images are broadcasted, we might be interested in using the images, videos or stills from such shoots in our communication activities.

7. Health & Safety, Best Practice and Public Liability:

 

7.1 You are responsible for ensuring your session is run in line with current health and safety legislation and best practice guidelines. Flying Fairy takes no responsibility for the content or health and safety of classes run by external hirers.

7.2 We are not liable for and cannot cover the loss of your personal property. 

7.3 Hirers need to have insurance to cover any situation involving loss or injury to their members due to their activities.

7.4 Suppose a session involves participants under 18 or classed as vulnerable adults. In that case, the hirer is responsible for ensuring that the parents and guardians acknowledge that Flying Fairy Company has no responsibility for the events.

7.5 Hirers are advised not to exceed the recommended studio maximum capacity (see below).

8. Location & Building Facilities:

 

8.1 Our studios are located in Tuen Mun Central Square in Tuen Mun. And Wah Hing Commercial Building in Wan Chai.

8.2 Studio users may be asked to report at the building's information centre, which is attended every day after 10 p.m.

8.3 There are toilets on each floor in the building (the Key is at the studio entrance).

9. Pricing & Studio Specificities:

 

​9.1 Rates are calculated by an hour (minimum one hour hire). 

9.2 Maximum capacity is recommended for different activities. 

-Tuen Mun: 7 pax for aerial hammock / 6 pax for aerial hoop or aerial sling / 10 pax for mat classes. 

-Wan Chai: 7 pax for aerial hammock / 8 pax for aerial hoop / aerial sling / 12 pax for mat classes.

 

 

WARRANTIES

Courses are sold in blocks of 2 or 4 or such other combinations as Flying Fairy may introduce from time to time. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of Flying Fairy and may only be permitted in exceptional circumstances. Class fees are non-refundable.

 

Flying Fairy may increase class fees at any time without prior notice. 

 

Details of class times at the studio may vary from time to time. Classes will be published by the studio and available on our website and booking system.

 

Any booked sessions must be cancelled online within 6 hours. In any other case, the session will be charged and deducted from the remainder of the Client's course.

 

When you are purchasing a class, you are paying for a class and not an instructor. Instructors are subject to change without notice.

 

Trial Passes are valid for 1 month from the billing date.

 

Single Sessions are valid for 1 month from the billing date.

7-Day Trial Pass valid for 7 days from the first booking date.

 

12 Credit Pass valid for 56 days from the first booking date.

 

32 Credit Pass valid for 126 days from the first booking date.

 

60 Credit Pass valid for 231 days from the first booking date.

120 Credit Pass valid for 455 days from the first booking date.

 

150 Credit Sharing Pass valid for 270 days from the first booking date.

 

300 Credit Sharing Pass valid for 1140 days from the first booking date.

 

DEFINITIONS

In these terms and conditions, the following definitions apply: "Services" means any information and services ordered and/or provided by Flying Fairy Company through or via the Site or our studios and all services offered as part of any course or workshop. "Products" means any products offered for sale on the site or in a Flying Fairy studio. "Site" means the website at the URL https://www.flyingfairyaerial.com or replacement site(s) from time to time.

 

 

SITE USAGE and INTELLECTUAL PROPERTY RIGHTS

You may use the site for personal and lawful use and in accordance with these terms, and you are not allowed to copy or use any material from the site for any commercial purpose.

​The website supports English and Chinese versions, except for the Terms & Policies, Member Pages and Booking Pages.

 

The intellectual property rights in all contents of the site and supplied as part of the Products or Services. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, remove or change anything on the site, or include or create links to or from the site without our written authority, or remove or change Flying Fairy logo or other intellectual property right notices contained in any Materials or copies thereof. You must not use the Flying Fairy Company brand, logos or marks without a written licence.

 

You must not use the site to post, upload or otherwise transmit material that is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the site or any other web site or damage or destroy the reputation of Flying Fairy Company.

 

Flying Fairy accepts no obligation to monitor the use of the site. However, Flying Fairy Company reserves the right to disclose any information as required by law and/or to remove, refuse to post or edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Flying Fairy Company will also, in its absolute discretion, fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the site to ensure that you download the most up-to-date version of the site, as we may change the site from time to time.

 

 

LIABILITY

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement, you agree that your use of this site and the Service is on an "as is" and "as available" basis. On that basis, except as expressly set out in these terms, Flying Fairy Company does not enter into conditions, warranties or other terms in relation to the Site or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

 

The site may include links to external sites and co-branded pages. Flying Fairy Company has included links to these sites and co-branded pages to provide access to information and services that you may find helpful or interesting. However, Flying Fairy Company is not responsible for the content of these sites and pages or anything they provide.

 

Subject to the important liability statement, Flying Fairy Company is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

 

 

SUSPENSION and TERMINATION of SERVICE

Flying Fairy may suspend the operation of the site for repair or maintenance work or in order to update or upgrade the contents or functionality of the site from time to time. Access to or use of the Site or any Sites or pages linked to it will not necessarily be uninterrupted or error-free.

 

Flying Fairy may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Flying Fairy (including if the credit/debit card you use is not valid or does not work for another reason).

 

 

USE OF FACILITIES

Classes start promptly at the advertised times. Members must arrive at the Studio with enough time to change and enter the yoga studio before the class starts. The door will be locked 15 mins after the class start, and you will not be allowed to attend that class, and we will charge you in full for an amount equal to the cost of the class.

 

Baskets are available to Members while attending class and emptied every night. Any items left in the baskets are placed in lost property at the end of the day.

 

All lost and left property is disposed of within 7 days.

 

 

PRICING

The information displayed on the Site, Booking System or in Our Studio regarding pricing and availability is subject to change by Flying Fairy without notice.

 

ONLINE RESERVATIONS

Class size is limited, and Flying Fairy operates a "first come, first served" booking policy. We only take online reservations. You shall reserve your class online before you come.

 

GENERAL

Flying Fairy may change these terms and conditions from time to time. By browsing the site, you accept that the current terms and conditions bind you. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

 

These terms and conditions shall be governed and interpreted in accordance with Hong Kong law, and you consent to the non-exclusive jurisdiction of the Hong Kong courts.

 

 

ENQUIRIES or COMPLAINTS

If you have any enquiries or complaints, email info@flyingfairyaerial.com

For more information on Terms and Conditions, email info@flyingfairyaerial.com

This terms and policies is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this terms and policies, the English version shall prevail.